Shipping Information
Delivery Options
We offer flexible delivery options to suit your needs:
Standard Delivery
- Timeframe: 2-5 business days
- Cost: AED 15 (Free for orders over AED 100)
- Coverage: All UAE Emirates
Express Delivery
- Timeframe: 1-2 business days
- Cost: AED 35
- Coverage: Major cities (Dubai, Abu Dhabi, Sharjah)
Same Day Delivery
- Timeframe: Within 24 hours (orders before 12 PM)
- Cost: AED 50
- Coverage: Dubai and Abu Dhabi selected areas
Shipping Process
- Order Confirmation: You will receive an email confirmation once your order is placed
- Processing: Orders are typically processed within 1-2 business days
- Dispatch: Once dispatched, you will receive tracking information
- Delivery: Our courier partner will deliver to your specified address
Tracking Your Order
Track your order status in real-time:
- Log in to your Heaven Fragrance account
- Go to "My Orders"
- Click on the order number to view tracking details
- You can also track via the link sent in your shipping confirmation email
International Shipping
Currently, we ship only within the UAE. International shipping options are coming soon.
Shipping Restrictions
Some items may have shipping restrictions:
- Hazardous materials
- Oversized items (special arrangements required)
- Age-restricted products
These restrictions will be clearly mentioned on the product page.
Need Help?
For shipping queries, contact our customer service team:
- Email: shipping@heavenfragrance.pk
- Phone: +92 336 2888270
- Live Chat: Available 9 AM - 9 PM daily