Last updated: 12 May 2025
Cookie Notice
Please read this notice carefully alongside our Privacy Policy to understand how and why we use cookies across the Heaven Fragrance website and mobile apps.
About this notice
We respect every user\'s privacy and are committed to protecting personal data collected through www.heavenfragrance.pk and our mobile applications (collectively the "Services"). References to "you" or "your" cover shoppers, merchants, and any authorized representatives. Section 5 explains how we collect consent for non-essential cookies and how you can manage preferences.
1. What are cookies?
Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website. They help the site recognise your device and remember details about the visit—such as preferences, actions, or keeping you signed in.
2. How we use cookies
We use cookies and similar technologies to:
- Enable authentication: keep you logged in so checkout works smoothly.
- Enhance user experience: remember preferences such as language, currency, or delivery address.
- Improve performance: analyse how our Services are accessed to optimise speed and stability.
- Personalise content: show relevant recommendations and marketing based on browsing activity.
- Protect security: detect suspicious behaviour and block fraudulent activity.
3. Types of cookies we use
Essential cookies
Required for login, security, cart functionality, and network management. They do not store personal data and do not require consent.
- Session cookies that keep you signed in.
- Cart cookies that remember items you added.
Performance cookies
Collect anonymous usage data so we can fix errors and improve speed. Used only with your consent.
- Google Analytics to monitor engagement.
- Error-tracking tools that report crashes.
Functionality cookies
Remember choices such as delivery location, preferred language, chat preferences, or fraud-detection states. Consent required.
- Location/language selectors.
- Preferred address and support chat settings.
- Security cookies that spot bots.
Advertising cookies
Help us and partners deliver relevant ads and cap how often you see the same campaign. Consent required.
- Ad personalisation based on browsing history.
- Third-party network pixels (e.g., retargeting).
4. Third-party cookies
Trusted partners may place cookies for analytics or advertising. They receive only the data needed to deliver their service and must comply with UAE privacy rules. Examples include:
- Google Analytics for traffic insights.
- Facebook Pixel for measuring ad performance.
- Ad networks such as Google Ads or regional partners.
5. Managing cookies
We only place non-essential cookies after you provide consent via our banner. Essential cookies run automatically so the Services function. If you disable optional cookies, some features may not work as expected.
How to control cookies:
- Cookie banner: Select "Manage preferences" to adjust functional, analytics, or marketing cookies.
- Browser settings: Most browsers let you block or delete cookies.
- Opt-out tools: Install tools like the Google Analytics Opt-out.
Important: Disallowing cookies can limit access to certain areas or reduce functionality.
6. Changes to this notice
We may update this notice for operational, legal, or regulatory reasons. We will post the updated version with a new effective date. Continuing to use the Services after changes means you accept the latest notice.
7. Contact us
If you have questions about cookies or personal data, email help@heavenfragrance.pk or reach out via the Help Center.