Introduction

We are registered in the UAE under Commercial License No. 262834336888, with our address at Office No. BC-889210, 26th Floor, Ambergem Tower, Ajman. This policy should be read alongside our Cookies Notice and applies to all Services, including newsletters and social media functions. By using our Platforms you consent to this policy.

Third-party links on the Platforms may take you to sites we do not control. We encourage you to review their privacy notices before interacting with them.

1. We do not collect children\'s data

The Services are not intended for anyone who has not reached the age of majority. If a parent or guardian believes we have collected a child\'s data, please contact us via Clause 12.

2. What personal data do we collect?

We collect categories of Personal Data including:

• Identity data: name, username, gender, title, nationality, date of birth.
• Contact data: address, email, phone number.
• Transaction data: payment info and purchase details.
• Technical data: IP, device identifiers, browser details, cookies.
• Profile data: login credentials, interests, preferences, survey responses.
• Purchase data: past orders, fulfillment info, page views.
• Browser data: interactions with our products/services.
• Marketing & communications data: opt-in status and preferences.

We also produce aggregated/anonymized statistics that do not reveal your identity.

3. How do we collect personal data?

Directly: when you register, transact, participate in promotions, contact support, submit reviews, or browse the Platforms.

Indirectly: from friends/family purchasing on your behalf, logistics partners, marketing providers, payment gateways, or via social logins. If you share another person\'s data you confirm you have their consent.

Automatically: via log files, cookies, tracking pixels, and other identifiers as you interact with the Services. See our Cookies Notice for details.

4. Why do we use your personal data?

Purposes include:

• Providing products, Services, and location-based functionality.
• Completing payments, refunds, and order fulfillment.
• Personalizing experiences, communications, and offers.
• Supporting customer service, competitions, and loyalty programs.
• Complying with legal/contractual obligations and preventing fraud.

5. How do we use your personal data?

We rely on: (a) Performance of a contract; (b) Legal obligations; (c) Legitimate interests; and (d) Your consent for marketing/communications. You can opt out of marketing at any time via unsubscribe links or by contacting us.

6. Who do we share your personal data with?

Personal data may be shared with affiliated businesses, logistics partners, marketing vendors, payment processors, co-sponsors of promotions, and third parties delivering platform functionality. We also use Google reCAPTCHA subject to Google\'s Privacy Policy and Terms. We do not sell personal data.

7. Storage & retention

Data may be processed by staff or service providers inside/outside the UAE. We retain data only as long as necessary for the purposes stated, considering legal, tax, and business needs. Once anonymised, data may be used for research indefinitely.

8. Security measures

We implement encryption, firewalls, PCI DSS controls, and limited access protocols. You are responsible for keeping your password confidential. While we strive to protect data, no transmission is fully secure.

9. Your data subject rights

Depending on applicable law, you may have the right to be informed, access, request copies, correct, delete, object, withdraw consent, and manage marketing preferences. Contact support@heavenfragrance.pk to exercise these rights. Responses are provided within legal timeframes.

10. Changes to this policy

We may update this Privacy Policy. Changes take effect when posted or on the stated effective date. Continued use of the Platforms constitutes acceptance.